Privacy Policy

Depending on how you contact us, we may collect:

• Name, phone or WhatsApp number and email address.
• Current country or city, preferred Gurgaon location, project or corridor.
• Budget range, purchase or sale timeline, end-use or investment objective and property preferences.
• Property details shared by owners, landlords, buyers or tenants for an enquiry or transaction.
• Financing information voluntarily shared when home-loan or mortgage assistance is requested.
• Documents voluntarily provided for transaction coordination, title/document review, valuation or lending support.
• Technical and usage information collected through website analytics, cookies and advertising technologies where enabled.

We use information only for legitimate business and service purposes, including to:

• Respond to property, project, resale, rental, selling, landlord or advisory enquiries.
• Prepare relevant property shortlists and arrange calls, video consultations or site visits.
• Coordinate valuation, documentation, due diligence, transaction steps and mortgage assistance when requested.
• Contact you about the enquiry you submitted and provide requested follow-up.
• Improve our website, advertising, content, lead quality and service experience.
• Prevent misuse, maintain records and comply with applicable legal, tax, accounting or regulatory obligations.

We do not use documents or financial information supplied for a specific transaction for unrelated public marketing.

If you submit a form on Facebook or Instagram, Meta may provide us the information you entered in that form. We use it to respond to your real-estate enquiry, qualify your requirements and arrange the requested follow-up.

Submitting a lead form does not guarantee property availability, investment returns, loan approval or any particular transaction outcome. Project, price, inventory, RERA, financing and legal details are reconfirmed before a material commitment.

Meta also processes information under its own terms and privacy policies. You should review the privacy settings and terms provided by Meta for Facebook and Instagram.

When you contact us through WhatsApp, telephone or email, the relevant service provider may process your information under its own terms. We use the conversation and contact details to respond to your request and maintain appropriate follow-up records.

You can ask us to stop non-essential promotional follow-up at any time. Transactional or service-related communication may continue where needed to complete an active request or meet legal obligations.

We may share limited information when necessary to provide a service you requested, for example with:

• Property owners, authorised representatives, developers or other transaction parties where relevant.
• Banks, housing-finance institutions, valuation professionals or mortgage partners when financing support is requested.
• Lawyers, chartered accountants, tax professionals, document specialists or other advisers involved at your direction.
• Technology, hosting, CRM, analytics, communications and advertising service providers that support our operations.
• Government or regulatory authorities where disclosure is required by applicable law.

We do not sell your personal information to third parties. We aim to share only what is reasonably necessary for the stated purpose.

Our website may use cookies and analytics or advertising tools, including services provided by Google, Meta and other technology providers, to measure visits, enquiry actions, campaign performance and website usability. These providers may process device, browser, referral and interaction data under their own privacy terms.

Where browser or platform controls are available, you can use them to manage cookies, advertising preferences and similar technologies.

We retain information for as long as reasonably necessary to handle your enquiry, provide requested services, manage an active transaction, resolve disputes and meet legitimate record-keeping or legal requirements. Information that is no longer needed may be deleted, de-identified or archived subject to applicable obligations.

We use reasonable organisational and technical safeguards, but no internet transmission or electronic storage method can be guaranteed to be completely secure. Please avoid sending passwords, PINs or unnecessary sensitive information through ordinary enquiry channels.

You may contact us to request access to, correction of or deletion of personal information we hold about you, or to withdraw consent for optional marketing.

Some records may need to be retained where required for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.

Shubh Estate Brokers is based in Gurugram, Haryana, India. If you contact us from another country, information you submit may be processed in India and by service providers operating in other jurisdictions. By requesting our services, you understand that cross-border processing may occur where necessary to handle your enquiry.

Our property advisory and lead forms are intended for adults. We do not knowingly seek personal information from children for real-estate transactions or marketing enquiries.

We may update this policy when our services, technology or legal obligations change. The current version and effective date will be published on this page.

For privacy questions or requests, contact Shubh Estate Brokers using the details below.